Complaints Procedure

Complete Financial Innovative Solutions Ltd trading as Complete Solutions

At Complete Solutions, we are committed to providing a professional and high-quality service to our customers. However, if you are dissatisfied with any aspect of our service, we encourage you to contact us so that we can address your concerns.

We aim to handle all complaints fairly, courteously and promptly.

How to Make a Complaint

You can submit a complaint by telephone, email or post using the following contact details:

Complaints Officer: Mr Declan Holohan

Complete Financial Innovative Solutions Ltd
Trading as Complete Solutions
Unit C, Daneswell Business Park
Monksland, Athlone
Co. Roscommon

Telephone: +353 87 645 8756
Email: admin@completesolutionsfs.com

If you make a complaint verbally, we will offer you the opportunity to have it handled under our formal complaints procedure.

How We Handle Complaints

We will investigate your complaint fairly and make reasonable efforts to resolve it as quickly as possible.

Acknowledgement: We will acknowledge complaints subject to our formal complaints procedure in writing within 5 working days of receipt.
Progress updates: We will provide written updates at intervals of no more than 20 working days while the investigation is ongoing.
Resolution: We will investigate and make reasonable efforts to resolve your complaint within 40 working days of receipt.
Unresolved complaints: If your complaint remains unresolved after 40 working days, we will inform you of the anticipated timeframe for resolution and your right, where applicable, to refer the complaint to the Financial Services and Pensions Ombudsman (FSPO).
Final response: Within 5 working days of completing our investigation, we will provide you with our decision, the reasons for it, details of any proposed settlement where applicable, and information about your right to refer the matter to the FSPO.

Where a complaint is resolved to your satisfaction within 5 working days of receipt, the full formal complaints procedure may not be necessary.

Financial Services and Pensions Ombudsman (FSPO)

If you are dissatisfied with the outcome of our investigation, or your complaint remains unresolved after 40 working days, you may be entitled to refer your complaint to the Financial Services and Pensions Ombudsman.

Financial Services and Pensions Ombudsman (FSPO)
Lincoln House
Lincoln Place
Dublin 2
D02 VH29

Telephone: +353 1 567 7000
Email: info@fspo.ie
Website: www.fspo.ie

Copy of Our Complaints Procedure

A hard copy of our complaints procedure is available upon request and will be provided within 5 working days of receiving your request.

Last reviewed: October 2026