Complete Solutions is committed to respecting and protecting your privacy and would like you to feel safe when you give us your personal details.
Our principal business is to provide advice and arrange transactions on behalf of clients in relation to Life, Pension and Investment products.
To provide you with relevant information, provide a financial services product, and respond to your requests, we will request that you provide us with information about yourself and the products/service you require.
This Privacy Notice will inform you of the information we gather and how it is used and for how long we maintain your data.
Complete Solutions complies with EU General Data Protection Directive (GDPR) for the collection, use, and retention of all personal data.
We gather record and hold information on you in order to provide you with a product/service. Information required to provide you with a professional service and/or investment, pension or insurance product(s) will be recorded.
When we collect personal information about you, we tell you why we are asking for the information and what we intend to do with it. You will have the option of not providing the information, although in these instances, you may not be able to access certain products/services.
Our reason for processing your data under the GDPR is in order to be able to provide you with a retail financial product. We require the information from you in order to assist our firm to ascertain your actual needs/requirements.
Data will not be held for longer than is necessary for the purpose(s) for which they were obtained – upon lapsing or cancellation of a policy our company policy is to retain our client data for 7 years in order to fulfil our obligations under the Central Bank of Ireland’s Consumer Protection Code 2012 and our obligations under the Criminal Justice (Money Laundering and Terrorist Financing) Act 2010.
Personal data we collect from you, or that you provide to us, will be processed by us, including the data collected in relation to contracts of insurance with insurers for which we act as insurance and investment intermediaries– we share this data with the product providers we hold agencies with. We do not share your data with any other 3rd party.
Complete Solutions intent is to strictly protect the security of your personal information, only use the data for the purpose that it was collected for and carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration or destruction. We have taken appropriate steps to safeguard and secure information we collect from you.
You are entitled to know whether we hold information about you and, if we do, to have access to that information and have it corrected if it is inaccurate or out of date.
GDPR sets out the following rights:
If you are not satisfied with how we store your client data or fail to satisfy a Data request you have the right to make a complaint to the Data Protection Commissioner, see contact details below:
Data Protection Commissioner, 21 Fitzwilliam Square, Dublin 2, D02 RD28, Ireland
Lo Call Number 1890 252 231
Fax +353 57 868 4757
Declan Holohan T/A Complete Solutions is regulated by The Central Bank of Ireland